Privacy Policy
Effective Date: July 10, 2025

Fraser Valley Headache and Neurology Specialists ("we," "our," or "the clinic") is committed to protecting the privacy and confidentiality of the personal information you share with us, both in person and through our website.

This Privacy Policy outlines how we collect, use, disclose, and safeguard personal information gathered via our website: www.fraservalleyheadache.ca

1. Collection of Personal Information

We only collect personal information that is necessary to provide services, respond to inquiries, or improve the user experience of our website. This may include:

  • Name and contact details (e.g., email address, phone number)

  • Health-related information submitted through contact forms (if applicable)

  • IP address, browser type, and other technical data from your visit (collected through cookies or analytics tools)

We do not knowingly collect personal health information (PHI) through our website unless you voluntarily provide it through secure forms or email communication.

2. Use of Information

Information collected through our website may be used to:

  • Respond to inquiries or appointment requests

  • Provide relevant information about our services

  • Improve website performance and user experience

  • Ensure the security and functionality of the website

We do not use your information for marketing without your explicit consent.

3. Disclosure of Information

We do not sell, trade, or rent personal information to third parties. We may share information with:

  • Service providers who assist with website hosting or analytics (bound by confidentiality agreements)

  • Regulatory authorities when required by law or for patient safety

  • Other healthcare professionals, only with your consent and in accordance with professional guidelines

4. Storage and Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information. Website data is stored on secure servers and access is limited to authorized personnel.

Please note that while we strive to protect your data, no method of transmission over the internet is 100% secure.

5. Cookies and Analytics

Our website may use cookies to enhance functionality and gather anonymized usage data. You can adjust your browser settings to disable cookies if you prefer.

We may also use tools such as Google Analytics to better understand user interactions with our site. These tools collect data in a way that does not identify individuals.

6. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.

7. Access and Corrections

You have the right to access your personal information and request corrections if necessary. To do so, please contact us directly.

8. Contact Information

If you have any questions or concerns about our Privacy Policy or your personal information, please contact:

Fraser Valley Headache and Neurology Specialists
200-2692 Clearbrook Road, Abbotsford, BC V2T 2Y8
604.853.2390
info@fraservalleyheadache.ca

9. Policy Updates

We may update this policy from time to time. Changes will be posted on this page with an updated effective date.